Refund Policy

Last Updated: May 20, 2024

Thank you for choosing BahrainConnect for information about mobile communication services in Bahrain. We are committed to providing our customers with high-quality content and services. This Refund Policy outlines our procedures regarding refunds for any paid services or products offered through our website bahrainconnect.com.

1. Digital Products and Subscriptions

1.1 Premium Content Subscriptions

For subscription-based premium content services:

• Monthly subscriptions: You may cancel your subscription at any time. However, we do not provide refunds for the current billing month. Your subscription will remain active until the end of the current billing period.
• Annual subscriptions: Refunds may be requested within 14 days of the initial purchase. After this period, we do not provide prorated refunds for the unused portion of your subscription.

1.2 One-Time Digital Purchases

For one-time digital product purchases (e.g., reports, guides, or downloadable content):

• Refunds may be requested within 7 days of purchase, provided you have not downloaded or accessed the digital content.
• Once you have downloaded or accessed the digital content, no refund will be provided due to the nature of digital products.

To request a refund for digital products or subscriptions, please contact our customer support team with your order details at [email protected].

2. Consulting Services

2.1 Scheduled Consultations

For scheduled telecommunication consulting services:

• Full refunds are available if canceled at least 48 hours before the scheduled consultation time.
• Cancellations made between 24-48 hours before the scheduled time will receive a 50% refund.
• Cancellations made less than 24 hours before the scheduled time are not eligible for a refund.
• If you need to reschedule, please contact us at least 24 hours in advance, and we will do our best to accommodate your request without additional charges.

2.2 Custom Research Projects

For custom research and analysis projects:

• Deposits for custom projects are non-refundable once work has begun.
• If you cancel a project before work has begun, we will refund 90% of your payment (10% is retained for administrative costs).
• For ongoing projects, if you decide to cancel midway, payment will be required for the work completed up to the cancellation date.

3. Events and Webinars

3.1 Paid Webinars and Online Events

For registrations to paid webinars and online events:

• Full refunds are available up to 7 days before the event.
• Cancellations made between 3-7 days before the event will receive a 50% refund.
• Cancellations made less than 3 days before the event are not eligible for a refund.
• If you cannot attend, you may transfer your registration to another person at no additional cost by notifying us in advance.

3.2 Recorded Events

Purchases of recorded event access follow the same policy as one-time digital purchases (see Section 1.2).

4. Refund Process

4.1 How to Request a Refund

To request a refund, please submit your request via one of the following methods:

• Email: [email protected]
• Phone: +441594565514
• Contact form on our website

Please include the following information in your refund request:

• Your full name
• Order number or transaction ID
• Date of purchase
• Item(s) for which you are requesting a refund
• Reason for the refund request

4.2 Processing Time

Once we receive your refund request:

• We will review your request within 3 business days.
• If approved, refunds will be processed within 5-10 business days.
• Refunds will be issued using the same payment method used for the original purchase.
• Depending on your payment provider, it may take additional time for the refund to appear in your account.

5. Exceptions and Special Circumstances

5.1 Technical Issues

If you experience technical issues that prevent you from accessing or using our paid services, please contact our support team immediately. We will work to resolve the issue and, if necessary, provide an appropriate refund or alternative solution.

5.2 Service Errors

If a service was not provided as described or contained significant errors, please notify us within 7 days of purchase. We will either correct the issue or provide a full refund at our discretion.

5.3 Promotional or Discounted Purchases

Items purchased with special promotions, discounts, or as part of a bundle may have different refund terms, which will be specified at the time of purchase.

6. No-Refund Items

The following items and services are not eligible for refunds under any circumstances:

• Donations made to BahrainConnect or through our platform
• Digital content that has been accessed, downloaded, or consumed
• Services that have been fully delivered
• Custom research or analysis that has been completed and delivered

7. Chargebacks

Before initiating a chargeback with your payment provider, we encourage you to contact our customer support team to resolve any issues. Unauthorized chargebacks may result in the termination of your account and access to our services. If a chargeback is initiated after a refund has been processed, you may be responsible for any fees incurred by BahrainConnect as a result.

8. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify customers of significant changes by updating the "Last Updated" date at the top of this policy. Your continued use of our services following any changes indicates your acceptance of the updated policy.

9. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in a jurisdiction with consumer protection laws that provide additional rights, those rights are not affected by this policy.